Q1 : Where is your factory located?
A1 : Qingdao crowns machinery co.,ltd is located at Huangdao district ,Qingdao city, China

Q2 : Are you an integrated supplier for industrial filter machine ?
A2 : Yes, we can provide the complete solution line to customer according to customer’s requirement.

Q3 : How about the quality control in your factory?
A3 : Qingdao crowns has the SOP (Standard Operation Procedure) and all the production step must follow

up this SOP. Every machine needs at least automatic running over 72 hours and must be inspected carefully

before shipment.

Q4 : Will you offer the pre-sales service?
A4 : Yes, we have an experienced pre-sales team to support customers not only including machine, technology

also water.

electrical,machine layout in factory, etc.

Q5 : What about the after-service? Will you send your engineer to my country to help commission and install the

machine?
A5 : Surely, we have many experience technical engineers for oversea service, they would help you install machine

and support training to workers also.

Q6 : What is the delivery time of the machine?
A6 : Actually, the delivery time of the machines is depended on the machine options. Normally, the delivery

time of standard machine could be within 10-30 days

Q7 : What is the warranty of the machine ?
A7 : The whole machine’s warranty period is 12 months and key parts will be depended.

Q8 : Do you provide any spare parts with machine?
A8 : Yes, CROWNS will provide one set standard spare parts to customer according to different machines